Details
HSBC is one of the world's largest banking and financial services organization with an international network of about 9,500 offices located in 85 countries and territories. It provides banking and financial services to over 100 million customers through 335,000 employees. As of December 2007, HSBC had a Total Assets of USD 2354 billion and its 2008 H1 profits were at USD 10.2 billion.
HSBC has been ranked as the World’s Most Valuable Banking Brand with a brand value of USD 35.4 billion. It has also recently been ranked as the World’s Top Bank by The Banker magazine.
HSBC Global Resourcing
HSBC Global Resourcing, the largest, captive banking and financial services off-shoring organization in the world, is an important component of HSBC’s business strategy. It plays a key role in delivering shareholder value and helps HSBC remain competitive in the global financial services market. It operates out of 15 Group Service Centres across 5 countries in Asia, which include India, China, Malaysia, Philippines and Sri Lanka, and has more than 32,000 dedicated professionals.
Designation:
CSE
Job Description:
Responsibility:
Acquire knowledge on HSBC products and procedures.
Efficiently handle inbound and outbound calls to resolve overseas customer queries.
Electronically process data and respond to customers queries pertaining to banking transaction from HSBC offices across the globe.
Desired Profile:
Excellent English communication skills.
Ability to interpret and handle complex numerical data.
Excellent interpersonal and negotiating skills.
Good keyboard skills.
Flexibility to work in shifts.
Experience: 0 - 4 Years
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education: UG - Any Graduate - Any Specialization,Graduation Not Required,Diploma - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Hyderabad / Secunderabad
Keyword: fresher ites bpo call centre call center voice walkins walkin graduate cse cso csr customer support
Contact: HSBC Electronic Data Processing India Pvt Ltd
Website: http://www.hsbcglobalresourcing.com
Reference: CSHYD11
